Great North Log Homes Inc

Shipping & Returns

Shipping

Shipping prices are based on real time rates from Canada post at the time of your order. We use a number of different shipping methods and will use the one that will get you the products the quickest without costing you any more than what was quoted at checkout if at all possible. Unless otherwise requested we reserve the right to use whatever carrier we deem to be the best choice at the time of your order. If you do request another carrier any extra shipping costs that are incurred will be billed to you when the shipment is ready to go.

If actual shipping costs end up being substantially larger than quoted we will contact you before shipping and you'll have the option to cancel your order. Any items that are damaged during shipping must be noted and registered with the delivery carrier at the time of delivery. Any claims made for damage that are not reported to the carrier at the time of delivery will not be accepted.

Returns

Returns are only accepted in the first 30 days after the purchase was made. That policy only applies to items we have in stock and are displayed on our website. Any special order or non stock items are not subject to the 30 day refund policy. If the product has been opened, partially used, damaged after delivery, or not in the original packaging it will not be refunded or replaced.

Before returning any items Contact Us for a RMA number. All returned goods must me shipped fully insured for the full value of the item and have a verifiable tracking number. The RMA number needs to be clearly marked on the exterior of the package. It should also be noted that we do reserve the right to charge a re-stocking fee of 20% on all returned goods.

Any refunds will be made via the method used for purchase. We do not provide cash refunds and shipping charges are not refundable. All shipping charges incurred to return any items is your responsibility and will not be refunded.

 

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